Privacy Policy

At Crafty-Panda Store, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address.

• Payment Information: Processed securely via third-party payment gateways (we do not store card details).

• Usage Data: Pages visited, time spent, browser type, IP address (via cookies and analytics).

• Order History: Products purchased, order status, and communication records.

2. How We Use Your Information

• To process and fulfill your orders.

• To send order confirmations, shipping updates, and customer support responses.

• To send promotional emails and newsletters (you can opt out anytime).

• To improve our website, products, and customer experience.

• To comply with legal obligations and prevent fraud.

3. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and personalize content. You can disable cookies in your browser settings, though some features may not function properly.

We use the following types of cookies:

• Essential Cookies: Required for the website to function.

• Analytics Cookies: Google Analytics to understand user behavior.

• Marketing Cookies: For retargeting ads (Facebook Pixel, etc.).

4. Third-Party Services

We share data with trusted third parties only as necessary:

• Payment processors (Razorpay, Stripe, PayPal) to handle transactions.

• Shipping partners to deliver your orders.

• Email marketing tools (for newsletters — only if you have subscribed).

• Analytics platforms (Google Analytics, Facebook Pixel).

We do not sell or rent your personal data to any third parties.

5. Data Security

We implement industry-standard SSL encryption and security measures to protect your data. However, no online transmission is 100% secure. In the event of a data breach, we will notify affected users as required by law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (subject to legal retention requirements).

• Opt out of marketing emails at any time via the unsubscribe link.

• Contact us at support@crafty-panda.com for any data-related requests.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, or resolve disputes. Order data is typically retained for 5 years for accounting purposes.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website. Last reviewed: March 2026.